- Edited to add info about challenge problems!
Just to make things easier, so we don't have to constantly request more information, we'd like to ask for the following when you report an issue.
ISSUES IN GAMES -
If you are reporting offensive comments, harassment, etc., in a game, please send us a link to the game (and, even the specific message, it's an image) and also a screenshot including the offensive comments. If you don't know how to take a screenshot, here are instructions:
Windows - http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows
Mac - http://www.wikihow.com/Take-a-Screenshot-in-Mac-OS-X
You may then upload the image to any image-hosting site (Imageshack, tinypic, etc) and send us the link. We need to see context around the messages, ideally the FULL screen. We reserve the right to ask for better screenshots if the one you send doesn't include enough info to judge it's legitimacy.
FOR OFFENSIVE IMAGES -
*Important note* We encourage you to click the report button if you see an offensive image. HOWEVER, this does not mean that Tengaged_Moderation will be notified. The report button is a self-moderating tool which helps users remove offensive content, but we still ask that you report the message to TM as well. This is the case for blogs too.
We have an automated system that takes care of multis, automatically banning or red-nosing them. TM doesn't handle this.
Same rules as games apply - send us a screenshot of the message AND of your mail folder showing the message in it. In general, your first step before reporting someone for harassment over mail should be simply filtering them. If you tell us you continue to receive offensive PMs from someone but haven't filtered them, we aren't going to be sympathetic!
CHALLENGE ISSUES -
Unfortunately, TM isn't the techie of Tengaged! We can't do anything about challenge issues. If your challenge is lagging, we suggest clearly in your cache, closing any other windows with flash content running, and/or reseting your browser before you play. If there is a technical problem, please contact Randomize, but TM can't fix your score or let you replay your challenge. Sorry! :(
Hopefully this will clear up some things and save all of us time! If you have an questions, let us know!
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