There are several problems with our moderation tools at the moment, the most significant of which is the fact that when users are banned, they are not seeing the correct reasons for their ban. In some cases, the reason for their previous ban is appearing when they try to log in, or no reason at all. We are aware of this problem and hope Randomize will fix it soon - I believe he is in the process of completing some updates for our tools. If you are banned and are unable to see the reason for your ban, you can email moderation@tengaged.com.
Please do NOT ask other users to mail us on your behalf - we will not be responding to those messages.
There are also a few other technical issues that are slowing our moderation process, so we appreciate your patience! Again, we ask that you direct moderation questions to this account (or our email address if and only if you cannot access your account), rather than contacting moderators directly through other tengaged accounts, skype, Facebook, etc. This will ensure that you are speaking to an actual moderator and getting accurate information, and is also respectful to these volunteers and their personal time.
I would think that users still being able to blog and log on while being banned is a more severe issue than not being able to see the reasons for their bans :P
Tits_McGee - I'd agree with that, but in terms of this we can actually help with, being unable to repair technical problems... Telling people why they're banned is something we CAN do!
