OK, here's my view. Many Tengagers, particularly the success stories, have got Skype, which helps them communicate better with their allies and friends etc. However, not all of us do, myself included.
The problem for us is if we choose not to have skype we can only talk to other Tengagers in games, PMs and group games.
My suggestion is for there to be an Instant Messaging function on this site, where you can IM another Tengager. Maybe the button could be on everyone's profile page, just like the add friend button.
When you click the button, that Tengager has a message come up that someone wants to IM, to which they can accept or reject.