call in frantically yesterday (8/4) asking if we had any appointments available for today (8/5), after telling her that we were booked full multiple times and her literally BEGGING to see if there was anything we could do, I told her I'd make it work and squeezed her in, but I could make no promise on what time we could be there, giving her a 10am-2pm timeframe. She thanked me about 5x and hung up happily.
Fast forward to today where I call her at 12:30 to tell her that we're headed her way and she literally yells at me telling me the guy on the phone yesterday (which was me) told her we'd be out before noon, then cut me off mid-sentence to tell me to go fuck myself before hanging up.