I kind of believe you, but I had an issue (well I kind of got photo banned and kind of deserved it when they told me what I did despite me not meaning to do it) and I e-mailed Tengaged an apology letter and they fixed the issue for me right away. So I don't know, they seem to do what they can with the e-mail system.
I was banned for 3 days and Moderation basically refused to work anything out with me. I didn't understand my ban and after they emailed the most basic response, I didn't hear from them again. They are pretty much obliged to help with any issues surrounding the site.
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